FAQ

FAQ 

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. shadesculture1@gmail.com

Where do you ship from?

We ship all orders out of Melbourne. 

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.

We don't offer any refunds on shipping prices.

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.